Terms and Conditions
Welcome to StellarRS EOOD. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please do not use our website.
"Products" refers to the flight simulator systems, flight simulator parts, extreme gamer computers and any related components available for purchase on our website.
"We/us/our" refers to StellarRS EOOD, the owner of this website whose registered office is in Bulgaria.
"You" refers to the user or viewer of our website.
While we make every effort to serve all customers with the highest level of service, we reserve the right to refuse service under certain circumstances. We will always communicate transparently with any affected parties should such a situation arise.
Our company will never request personal identification documents from our customers. Additionally, we do not send unsolicited requests for information via SMS or email. Any official communication regarding your account or orders will be conducted through secure, verified channels.
All bank card transactions are processed securely through established web payment providers. We do not have direct access to your card details, nor do we interact with payment data via APIs. This ensures that your payment information remains secure and is handled in compliance with the highest standards of payment security.
The products available on our website include flight simulators that incorporate components from recognized manufacturers and 3rd party brands.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store.
While the prices of our products are subject to change, we are committed to transparency and will make every effort to inform our customers of any price adjustments. Customers who are part of our notification list will receive updates directly. We encourage you to join this list to stay informed about any changes.
We accept payments through various methods, which are all subject to validation checks and authorization by the payment service provider.
Delivery times are estimates and commence from the date of shipping, rather than the date of order.
We are not responsible for any delays caused by postal or customs delays.
As our flight simulators are custom-tailored to meet specific customer needs, the manufacturing times for these unique models can vary. We will clearly indicate the estimated production time for each custom simulator on its respective product page.
We appreciate your understanding that these bespoke products require meticulous attention to detail and careful assembly to ensure the highest quality and performance tailored to your specifications.
Our flight simulators incorporate sophisticated water cooling systems that require specific conditions during transport to ensure their integrity and performance. Due to these requirements, most transportation of these systems is handled directly by our own specialized logistics team.
We manage the delivery process to guarantee that these sensitive components are transported under optimal conditions, minimizing the risk of damage and ensuring that they arrive in perfect working order.
Please note that this may affect delivery timelines and costs, but it is essential for maintaining the high standards of our products. Specific details regarding delivery will be provided at the time of purchase.
In compliance with EU consumer rights directives, customers in the European Union have the right to cancel a purchase within 14 days after receiving the product.
The product must be returned undamaged and in its original packaging. The cost of return shipping is the responsibility of the customer unless the product is defective.
Due to the complexity of flight simulator systems and the specialized installation required on-site, our standard return policy does not apply to these products. Before purchase, customers are invited to visit our facilities, receive comprehensive information, and have the opportunity to test the simulators.
Please be aware that it is practically impossible to return a fully installed flight simulator complex due to the expertise required to safely disassemble and transport the equipment.
Additional fees for disassembly and transport in cases where a return is authorized under exceptional circumstances will apply. These fees and conditions will be clearly described under each product listing to ensure transparency before purchase.
We aim to ensure a safe and enjoyable experience with our Virtual Reality products. It's important to note that while VR offers immersive experiences, it can also pose health risks if not used properly. Common issues include eye strain, motion sickness, and, in some instances, psychological effects such as anxiety or discomfort due to the intense realism of VR environments. We recommend users take regular breaks to mitigate these risks and provide all necessary safety information with our products. Please be aware that VR headsets are designed to be used by adults and may not be suitable for children or individuals susceptible to motion sickness or photic-induced seizures. Our VR headsets are engineered with attention to reducing potential risks like eye strain by incorporating advanced display technology and ergonomic design. However, users should consult the included safety guidelines and assess their personal health conditions before using VR.
Each of our Virtual Reality products is supplied with a comprehensive manual that includes detailed safety guidelines. It is crucial that all users read and follow these instructions to ensure safe usage. We design our VR products to meet the highest standards of safety and user experience. However, [Company Name] does not assume responsibility for any harm or injury resulting from inappropriate use, alteration, or failure to follow the safety guidelines included with the product. Users are urged to use the VR products within the limits of the safety instructions provided to avoid potential risks such as eye strain, motion sickness, or other health-related issues.
As a European company, StellarRS is committed to comply with the General Data Protection Regulation (GDPR). We prioritize the privacy and security of your personal data. Our practices regarding data collection, processing, and storage are designed to ensure the security and confidentiality of your information. We collect, store, and use the minimum of your personal data, used solely for the purposes of service delivery and enhancing user experience. Personal data that is necessary for the purposes specified in our Privacy Policy and ensure that your data is processed lawfully, fairly, and transparently. You have the right to access, correct, delete, or restrict processing of your personal data, among other rights outlined under GDPR. For more detailed information or to exercise your rights, please refer to our Privacy Policy.
We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Please note that by using our services, you consent to the collection and use of your information as outlined in our Privacy Policy. We encourage you to read the policy thoroughly to understand your rights and our obligations.
Our member portal provides a secure space for customers to create and manage their individual accounts. While we implement robust security measures to protect your personal data, the security of your account also depends on your actions. It is essential that you use complex passwords and maintains secure session practices. We strongly recommend that you avoid using easily guessed passwords and ensure that your login credentials are not shared with others. Regularly updating your password and logging out after using our services will further enhance the security of your individual space.
The content published on this website (digital downloads, images, texts, graphics, logos) is the property of StellarRS EOOD or its parent company VTOD EOOD and/or its content suppliers and is protected by international copyright and intellectual property laws.
Our liability for any direct, indirect, incidental, special, consequential, or punitive damages is excluded to the fullest extent permitted by law.
These terms and conditions are governed by and construed in accordance with the laws of Bulgaria and the European Union.
We reserve the right to update, change or replace any part of these terms and conditions by posting updates and/or changes to our website.
Privacy Policy
This Privacy Policy outlines the types of personal information that StellarRS EOOD collects, how we use it, the measures we take to ensure your data is protected, and your rights regarding your personal information.
Personal Data: We collect personal data when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. The information collected may include your name, email address, mailing address, phone number, and information related to the edition of invoices, offers and shipping transport lists.
Usage Data: We also collect data on how the service is accessed and used. This usage data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
The data we collect is used in various ways, including to provide and maintain our service, notify you about changes to our service, allow you to participate in interactive features of our service when you choose to do so, provide customer support, gather analysis or valuable information so that we can improve our service, monitor the usage of our service, detect, prevent and address technical issues, and provide you with news, special offers, and general information about other goods, services, and events.
StellarRS EOOD may share your data with business partners for shipping in accordance with legal requirements or to fulfill business obligations. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Under GDPR, if you are a resident of the European Union, you have certain data protection rights. StellarRS EOOD aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. You have the right to access, update or to delete the information we have on you, the right of rectification, the right to object, the right of restriction, the right to data portability, and the right to withdraw consent.
We use cookies and similar tracking technologies to track the activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy, please contact us by email at website@stellarrs.info or through our contact form on https://www.stellarrs.eu/contact .